Exchange
- Products delivered incorrect quantity, information, packing specifications according to order
- Defective purchased products include torn cap stamps, products that have been removed, distorted or deformed prior to shipment.
- The product is out of date
Return
- Return the item due to damaged product even with original packaging
- Return the goods due to technical errors in production (non-sealed packaging, deflation, foreign objects ...)
2. CONDITIONS FOR EXCHANGING / RETURNING
Terms and conditions of exchange / return
- When receiving product or within 03 days of receipt (except Sunday and public holiday)
- The exchanged goods must have their stamp, label, unused and have the invoice / delivery note attached
- Do not change products sold in the promotion if there is a requirement that the product cannot be exchanged, or the item has been exchanged once before, unless the product has a technical error.
- Do not change the goods for damaged, dirty or scratched products due to customer error
- The company will refund the money after deducting costs incurred (if any) in the process of returning the goods to the customer via account or in cash.
3. EXCHANGE / RETURN PROCESS
Step 1:
- After receiving the goods. Customers need to check carefully the quantity, type, packaging ... If there is a problem, please respond to the delivery staff.
- In case after the delivery staff has left - Customers wishing to return the goods can contact us to be processed.
Step 2:
After the Customer Care department receives the information, please send the returned products to the address:
THAI BON Co.,Ltd
Address: 01/1 Road A3, VCN Phuoc Long Urban Area, Phuoc Hai Ward, Nha Trang City, Khanh Hoa Province, Vietnam.
Phone: 0966 192 838
Email: contact@thaibon.vn / sales@thaibon.vn
